CVM Ltd requires a written request, either by fax or email prior to any order being accepted. Our operations team will then confirm this request. Upon receipt of the customer’s order the full terms and conditions set out in this document will be applicable.
All requests must include full collection and delivery details, Inc postcodes and contact numbers and vehicle details.
CVM Ltd will endeavour to ensure that the order is completed within the time frame specified in the order, however, CVM Ltd will not be liable for delays caused by circumstances beyond its control, i.e. delays or cancellations caused by mechanical / electrical failure, adverse traffic or weather conditions.
CVM Ltd will provide a price for delivery/ collection at the time of order and this price will usually be the standard delivery price only, this price will not usually include fuel or vat at the prevailing rate. Customers who wish for an all-inclusive price must request this at the time.
CVM Ltd will advise of any extra charges that may be applicable to the delivery / collection request at the time of order, i.e. hire car / night out allowance / toll fees etc.
An annual price review will take place on the 31st March each year and a minimum 3% increase will be applied to standard charges.
CVM will cancel any order without charge to the customer, if the cancellation is received at least 24 hours in advance of the required date. Cancellations / aborts less than 24 hours in advance will be charged as below.
Failed / aborted collections / deliveries
CVM reserve the right to charge an aborted collection / delivery charge of the agreed costs at the time of order plus any extra cost incurred due to the cancellation. This also applies to vehicles aborted at the time of collection for any reason the vehicle is unavailable.
In the event that a vehicle is not ready for collection at a time specified / from the time agreed, waiting time will start to be charged after a 30 minute grace period at a standard rate of £10 for every 30 minutes increment until the situation is resolved.
CVM Ltd will insure vehicles in our possession up to a maximum of £350,000.00 against damage caused whilst in the care of CVM Ltd.
Exceptions to damage liabilities
CVM Ltd will not be liable for costs incurred due to the following situations:
- Damaged / chipped windscreens during transit
- Damaged /chipped paint / bodywork due to road conditions during transit.
- Damage to Tyres during transit
- Engine / mechanical /electrical failure during transit
- Loss of Hire / use charges arising from vehicle damage whilst in our care.
Breakdown cover / Costs
CVM does not provide breakdown cover for any vehicles in our care. Customers must ensure that cover can be provided in the event of mechanical breakdown, any costs arising from such an event will be the responsibility of the customer.
The customer must ensure that out of hour’s contact details are provided to CVM Ltd, in the event of accidents mechanical failure, tyres windscreens etc, or any other event that renders the vehicle immobile will result in any costs incurred as a result of necessary work or recovery required being passed to the customer for full payment. This will apply in the event of the customer not being contactable for any reason.